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FAQ's

Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.

Payments can be made in various ways.

To make the nao reserve, you must first pay, but you have a deadline to pay the reserve.

fall nao can go physically, could pay for transfer banking, paypal or credit card.

If the activity takes place under the conditions attributed to our responsibility, the activity will be postponed or returned to be paid in total at that time.

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If the activity does not take place under the conditions attributed to our responsibility, the activity will be postponed or returned to be paid in total at that time.

  • The cancellation within 48 hours prior the trip will not result in any refund;
  • b. Customers will receive a full refund or credit with 48 hours notice of cancellation;
  • c. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances;

4 – Changes by us

  • a. We reserve the right to change our typical itineraries at any time and at our discretion. As professionals, we will endeavor to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value;
  • b. Once your booking has been confirmed, we will make every effort to provide you with the booked arrangements but reserve the right to alter or cancel the whole or part of the tour in the event of happenings outside the control of Natura-Tours. Reasons for doing so may include but shall not be limited to such force majeure matters as extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions and similar. No compensation will be paid for force majeure cancellations;
  • c. We are constantly striving to make our tours even more brilliant than they are perceived by many to be, therefore should attractions open or become open to us, that we feel will enhance your experience of our beloved motherland then we reserve the right to include these in your best interests;
  • d. We reserve the right to decrease the price of our tours at any time;
  • e. We reserve the right to launch amended brochures in the public domain at any time;

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